30-Day Return Promise
You may request a return within 30 days of delivery if the item is unused, in its original packaging, and with all accessories included.
How to Start a Return
- Email bear@shenzhenzhiqu.cn with your order number and reason for return.
- For defective or damaged items, attach photos or a short video.
- We will reply within 24 hours with return instructions.
Defective / Damaged Items
If your item arrives defective or damaged, we offer a free replacement or full refund — including return shipping. No need to pay anything.
Refunds
- Refunds are issued to your original payment method (PayPal).
- Refunds are processed within 5–10 business days after the returned item is received and inspected.
Non-Returnable Cases
- Items returned after 30 days of delivery
- Items damaged due to misuse, water damage, or unauthorized repair
- Products with missing serial numbers or obvious signs of use
EU Consumers
If you are an EU consumer, you additionally have the statutory 14-day right of withdrawal from the day you receive the goods.